phaaa Privacy Policy – How Your Data Is Protected

1. Information We Collect

When you register for a phaaa account, we collect basic personal details including your full name, date of birth, email address, and mobile number. During the identity verification process, we may also request a government-issued ID to confirm that you meet the eligibility requirements for Filipino players. When you make deposits or request withdrawals, we collect paymentmethod details such as your GCash number or bank account information solely for the purpose of processing that transaction. We also automatically collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. All data collection is limited to what is genuinely necessary to operate your account and comply with applicable regulations in the Philippines. We do not collect sensitive personal information beyond what is required for account verification and payment processing.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your phaaa account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our platform requirements. We also use your information to send you important account notifications, respond to support queries, and detect any unusual activity that may indicate fraud or unauthorised access. Where you have opted in, we may send you updates about new games, promotions, or platform features — you can withdraw this consent at any time by contacting [email protected]. We use technical and session data to analyse platform performance, fix bugs, and improve the overall mobile experience for Filipino players. Your data is never used to make automated decisions that would significantly affect your account without human review. We do not use your personal information for any purpose that is incompatible with the reasons it was originally collected.

3. Who We Share Your Data With

phaaa does not sell, rent, or trade your personal information to any third party under any circumstances. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who are contractually required to handle your information securely and only for the specific purpose we have engaged them for. In cases where we are legally required to disclose information to Philippine regulatory authorities or law enforcement agencies, we will comply with those obligations while notifying you where permitted by law. Any third-party provider we work with is subject to strict data handling agreements that prohibit them from using your data for their own purposes. We regularly review our third-party relationships to ensure ongoing compliance with our privacy commitments. No data is transferred outside of our approved service provider network without your explicit consent.

4. How We Keep Your Data Secure

We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the phaaa platform is encrypted using secure protocols, and access to stored personal data is restricted to authorised personnel only. Our systems are monitored continuously for suspicious activity, and we conduct regular internal reviews to identify and address potential vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymised in line with our data retention schedule.

5. Your Rights as a Filipino Player

Under applicable Philippine data protection law, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where it is no longer required for a legitimate purpose. You may also request that we restrict how we process your data while a dispute is being resolved, or object to processing that is based on our legitimate interests. To exercise any of these rights, simply send a written request to [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and, where we are unable to fulfil a request, we will explain the reason clearly. Your rights are important to us, and we are committed to handling all data-related requests with care and transparency.

6. Cookies and Tracking Technologies

phaaa uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can continue improving it. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most useful to Filipino players, but these are only activated with your consent. We do not use third-party advertising cookies or tracking pixels that share your behaviour data with external advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain platform features. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email or through an in-platform message. Your continued use of phaaa after any update is published constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact [email protected] to request account closure. We encourage you to review this page periodically so you are always informed about how your data is being handled. The most current version of this policy is always available at phaaa.id/privacy-policy.